聰明的老板一定懂得如何批評(píng)你雙語美文
Feedback is a gift, they say, and it’s one of the most powerful tools in your skills toolkit as you grow as a manager and a leader. It's important to know when to give feedback and how to do so in an effective and constructive way.人們說，反饋就像一份禮物，當(dāng)你晉升至經(jīng)理領(lǐng)導(dǎo)層，它就成了你技能庫里一項(xiàng)最有力量的工具。知道何時(shí)該給下屬反饋，通過何種有效且有建設(shè)性的方式給予反饋非常重要。
There are a few rules that you should observe here in order to make this effective:如果你希望你的反饋能達(dá)到目的，不妨參照以下幾個(gè)方法：
1. Always be specific rather than making sweeping statements.1.具體精準(zhǔn)而非泛泛而談。
Refer to a specific (recent) occasion, a particular action in order to focus the discussion on a tangible case.指的是評(píng)論特定的場(chǎng)景（或最近的情況），某一活動(dòng)，這樣做就為了把討論的話題圍繞著具體的事件。
2. Describe the behaviour rather than evaluating it.2.描述行為的本身而不是對(duì)它做出評(píng)判。
Express what you have observed, and how that makes you feel, rather than making a judgment on whether a particular behaviour is good or bad.說出你所觀察到的，以及你的個(gè)人感受，而不是盲目地評(píng)判某一行為的好與壞。
3. Focus on the behaviour rather than the person.3.對(duì)事不對(duì)人。
A person cannot change who they are but they can change the way in which they behave so focus on that specific way of acting.一個(gè)人無法改變自己的性格，但可以改變自己的行事方式，所以請(qǐng)關(guān)注在事情的處理方式上。
4. sure you’re giving feedback for the right reason.4.確保你的反饋有理有據(jù)。
Think of what the effect will be on your relationship with the person receiving the feedback, and make sure that you’re not simply venting your frustration but rather that you’re giving constructive input.想一想這次反饋對(duì)于你及接收反饋的對(duì)方在關(guān)系上的影響，同時(shí)得確保你不只是發(fā)泄自己的不滿，相反，你在給予有建設(shè)性的輸入。
5. Praise in public, criticise in private.5. 公開表揚(yáng)，私下批評(píng)。
If you're giving negative feedback, make sure that you do so in a confidential 1:1 setting; you don't want to be screaming at your report so everyone can hear you! If on the other hand you have positive things to say by all means do say in front of the team.如果你想給對(duì)方負(fù)面的反饋，請(qǐng)記住要私下一對(duì)一做！一方面，你并不想因?yàn)閳?bào)告的事情吵翻天，這樣每個(gè)人都能聽到你的聲音！若另一方面你有什么想要表達(dá)贊賞的'話，那無論如何都要在團(tuán)隊(duì)面前說出來。
Kenneth Downer的建議
Here are six things to think about before you decide to have that conversation.對(duì)話前，首先考慮下面六件事情。
1. Do it when you are calm and unemotional.1. 在冷靜理智的時(shí)候給予反饋。
Yelling and banging your fist on the desk may get short term results but rarely fixes the underlying problem. Stay calm, make it a conversation.大聲嚷嚷，怒拍桌子只能治標(biāo)不治本。冷靜下來，好好談?wù)劇?/p>
2. Do it sooner rather than later.2.越早越好。
The longer you wait, the more you miss an opportunity to fix something before it gets any further off track. As soon as you can, take a deep breath, and get it done.時(shí)間拖得越長(zhǎng)，你就會(huì)失去了把事情都扭轉(zhuǎn)至正確軌道上來的機(jī)會(huì)。因此，深呼吸，盡快把事情解決了。
3. Do it privately.3. 私下解決。
People generally don’t appreciate being criticized in public – it’s a hit on their esteem, puts them on the defensive, and makes it harder to have an open discussion.人們一般都不喜歡在別人面前被批評(píng)——這樣會(huì)大大損害對(duì)方的自尊心，激發(fā)內(nèi)在的防御機(jī)制，然后就很難進(jìn)行更開放的交談了。
4. Focus on the behavior (not the person).4.對(duì)事不對(duì)人。
Anything that sounds like a personal attack will immediately bring up the defensive shields; keep your focus on the actions that can be changed.任何聽起來有針對(duì)個(gè)人意味的言辭很快就會(huì)激起對(duì)方自我保護(hù)意識(shí)，所以話題要關(guān)注在可變的行為上。
5. Identify the specific problem or concern.5. 指出特定的問題或擔(dān)憂。
Saying, “your work stinks” doesn’t give him anything to go on. It’s more helpful if you can state what specifically needs to be addressed.如果你說：“你的表現(xiàn)真差！”絕對(duì)不會(huì)給他產(chǎn)生任何進(jìn)步的作用。因此，你把具體的細(xì)節(jié)說清楚也許會(huì)更有效。
6.ID impact on the team/mission.6.分析對(duì)團(tuán)隊(duì)/任務(wù)的影響
Be able to state specifically why the behavior is hurting the team.This keeps the discussion focused on the mission, as it should be.要精確地說明白為何此行為會(huì)損害到團(tuán)隊(duì)發(fā)展。這樣就能把討論的話題集中在任務(wù)上，正如本來就應(yīng)該的。
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