關(guān)于英文道歉信模板錦集七篇
在現(xiàn)在的社會(huì)生活中，需要使用道歉信的事情愈發(fā)增多，道歉信在寫(xiě)作上具有一定的格式要求。你知道道歉信怎樣才能寫(xiě)的好嗎？下面是小編為大家收集的英文道歉信7篇，歡迎大家分享。
英文道歉信 篇1
Dear ______,
I am writing this letter to apologize to you for my failing to .
The reason is that ______ . I am sorry that I cannot finish in time, but is it possible that I make up the loss by ? If so, I will put everything else aside to .
I do hope that you can understand my situation and accept my apology.
Yours sincerely,
xx
英文道歉信 篇2
Dear Mr. Shen
We are sorry to learn of the unpleasant experience you had encountered during your last stay with us on Jun. 13-15, 1999 as incorrect amount was charged onto your Visa Card account, it should be RMB 6787 instead of RMB 3887.42.
We have made a full investigation into matter and regret to say that it was our staff's mistake, therefore, we ask for your kind understanding as human error is bound to creep in on occasion and accept our most sincere apologies to you in this respect.
Mr. Shen, attached is copy of your hotel bill and amended Visa Card voucher with correct amount Indicated for your reference and perusal. If you have any queries, please do not hesitate to contact Us.
Once again, our most sincere apologies and we look forward to opportunity of redeeming ourselves to welcoming you back to China World Hotel in near future.
Your sincerely
Alfred Zhuang
Front Office Manager
英文道歉信 篇3
Dear Charlie,
Kindly excuse me for my not being able to see you off at the airport this Saturday as I have promised. A major business partner of our company will be attending an important conference in Xiamen this weekend, and my boss finally chooses me to accompany him there to negotiate about a new transaction.
I have just been informed of this plan and am happy about the decisionthis is an opportunity to both display and enhance my abilities, so I am afraid I cannot be present at the airport. Pursuing study overseas is an essential step in the accomplishment of your dream.
親愛(ài)的查理,
請(qǐng)?jiān)徫业牟荒芙o你送行機(jī)場(chǎng)這個(gè)星期六我已經(jīng)承諾。我們公司的主要業(yè)務(wù)合作伙伴將出席一個(gè)重要會(huì)議在廈門(mén)這個(gè)周末,和我的老板最后選擇我陪他去談判關(guān)于一個(gè)新事務(wù)。
我剛剛被告知這個(gè)計(jì)劃,我高興的決定是一個(gè)機(jī)會(huì)展示和提高我的能力,所以我恐怕不能到機(jī)場(chǎng)。追求海外留學(xué)是一個(gè)重要的一步成就你的夢(mèng)想。
英文道歉信 篇4
Dear counselor, miss li:
Today, I am sending you this apology with regret and regret. I think it's really inappropriate for me to skip class. I decided not to skip class. I hereby apologize to you for the apology.
Not long ago, I entered university, I should redouble my efforts in learning, but I failed to live up to the teachers, parents and students trust, I missed a good freshman study time.
Although I did not skip school to go home, but stayed on the road to play for a long time, because of May Day, I missed three days of study time. So I wasted all my precious study time, but I didn't really want to go to school.
As for my mistakes in skipping classes, I know the teachers are very angry. The teacher carefully prepared the class, are paid hard sweat. It's a great loss to my life.
Excuse me, counselor Li, I've made a serious mistake in principle this time. An error has occurred, so I must in the next period of time to make up for.
This:
So sorry!
XX
XXXX XX XX
英文道歉信 篇5
游客朋友們：
首先我們真心感謝桅子花開(kāi)、海星以及馬來(lái)吸呀等幾位網(wǎng)友給我們所提的意見(jiàn)，今年在政府論壇上有兩封公開(kāi)批評(píng)我們的帖子，說(shuō)實(shí)在的，剛剛看到的時(shí)候，心里確實(shí)是堵得慌的，不高興的，總覺(jué)得目前國(guó)內(nèi)旅游市場(chǎng)大環(huán)境就是這個(gè)樣子，大社不強(qiáng)，小社散差，從業(yè)人員服務(wù)意識(shí)、技能普遍不強(qiáng)等等，剛開(kāi)始，我們確實(shí)給自己找了一些自我安慰的借口。
現(xiàn)在再認(rèn)真思考這個(gè)問(wèn)題，我們覺(jué)得，做為從業(yè)人員有責(zé)任、有義務(wù)，也必須為游客提供更為輕松、快樂(lè)的旅游時(shí)光。坦誠(chéng)的說(shuō)，今年7、8兩個(gè)暑期月份下來(lái)，在我們質(zhì)檢回訪過(guò)程中，所發(fā)現(xiàn)存在質(zhì)量問(wèn)題的，游客投訴到公司的也絕不僅此兩例。
我們總結(jié)分析下來(lái)，存在質(zhì)量問(wèn)題的主要是散客出游群體，暑期質(zhì)量問(wèn)題一般容易出現(xiàn)在車輛空調(diào)不好，某些導(dǎo)游態(tài)度存在問(wèn)題，以及住房條件較差等方面。目前旅行社的存在方式大體上分為三類，一類是組團(tuán)旅行社，我們**就是這樣類型的旅行社，面向終端客戶收取客源;一類是地接旅行社，主要接待外地游客來(lái)本地旅游;第三類是同行批發(fā)旅行社，如揚(yáng)州蘇之旅旅行社，儀征旅行社同行受制于客源量問(wèn)題，收到游客報(bào)名后，無(wú)法獨(dú)立發(fā)團(tuán)，只能交給這樣的批發(fā)旅行社統(tǒng)一發(fā)團(tuán)。這種現(xiàn)狀就導(dǎo)至了組團(tuán)旅行社對(duì)散客質(zhì)量的掌控從很大程度上受制于同行批發(fā)旅行社，從某種程度上來(lái)說(shuō)，儀征散客出游，選擇哪家旅行社報(bào)名的差別是不大的，唯一的區(qū)別所在是旅行社經(jīng)營(yíng)者的思路，以及遇質(zhì)量投訴后，規(guī)模大一些的旅行社對(duì)批發(fā)旅行社的牽制能力會(huì)更強(qiáng)一些，僅此兩點(diǎn)而已。
關(guān)乎旅游質(zhì)量還有一個(gè)很重要的點(diǎn)，就是導(dǎo)游，景點(diǎn)美不美，全靠導(dǎo)游一張嘴。好的導(dǎo)游除了在講解上會(huì)更為精彩外，對(duì)于游客心理的把握能力通常也會(huì)很強(qiáng)，會(huì)有較強(qiáng)的協(xié)調(diào)溝通能力，而目前導(dǎo)游的生存狀態(tài)基本上都是以兼職為主，這種生存狀態(tài)，也從很大程度上導(dǎo)致了其責(zé)任心的下降，因其兼職故而也缺少有效的服務(wù)技能培訓(xùn)。旅行社不是不想有自己的全職導(dǎo)游，而是因?yàn)槁糜螛I(yè)的季節(jié)性特別強(qiáng)，旺季再多導(dǎo)游也不夠用，進(jìn)入12月份以后的3個(gè)月淡季對(duì)于小旅行社而言，可能1個(gè)導(dǎo)游都嫌多，這個(gè)微利行業(yè)人力成本應(yīng)該是最大的成本了，所以這種季節(jié)性的特點(diǎn)也導(dǎo)致旅行社不敢、不能用過(guò)多的全職導(dǎo)游。我們公司目前全職導(dǎo)游有16名，在揚(yáng)州地區(qū)算得上是規(guī)模龐大的一支導(dǎo)游隊(duì)伍了，但也只能應(yīng)對(duì)平常季節(jié)的客流量，遇上旺季，也只能望洋興嘆，比如貼子中所提到的西安團(tuán)隊(duì)，就是一個(gè)主要由兼職導(dǎo)游帶隊(duì)的團(tuán)隊(duì)。
從我們自身的角度來(lái)講，我們必須認(rèn)真反思這個(gè)行業(yè)，認(rèn)真反思自已，如果不能真正將客戶贏這個(gè)第一戒寫(xiě)到我們每個(gè)員工心里去，**旅行社終將被市場(chǎng)淘汰。從上周起，我們已經(jīng)開(kāi)始在竭盡全力探討游客旅游體驗(yàn)的問(wèn)題，我們希望盡快將我們的'服務(wù)意識(shí)、服務(wù)技能，迅速?gòu)膶?duì)人的服務(wù)，提升至對(duì)客戶的服務(wù)。我們將盡已所能去改造現(xiàn)有的工作流程，我們相信，從我們做起，終將能夠逐步改變旅游業(yè)的現(xiàn)狀，終將實(shí)現(xiàn)給游客創(chuàng)造輕松快樂(lè)時(shí)光這個(gè)最終目標(biāo)。當(dāng)然，接下來(lái)可能還會(huì)有質(zhì)量問(wèn)題出現(xiàn)，還會(huì)有游客投訴，但我們會(huì)以最好的狀態(tài)，迅速處理這類的質(zhì)量問(wèn)題，給游客一個(gè)盡可能滿意的答復(fù)。
英文道歉信 篇6
Dear Sir or Madam,
I’m writing this letter to apologize to you. I’m so sorry that we made a mistake about the shipment of vacuum cleaners.
Those vacuum cleaners we sent to you were meant to be sent to European countries, but as the old worker was retired, the new one wasn’t so experienced. Besides, the model number and the price of goods in March and July are so similar that the worker mistaken them.
I am awfully sorry for this and we promise you a replacement shipment. We will also give a 10% discount to compensate.
I do apologize for any inconvenience this may cause you and I will try my best to avoid the same accident happening again.
尊敬的先生或女士,
我寫(xiě)這封信是為了向你道歉。很抱歉，我們犯了一個(gè)關(guān)于真空吸塵器的錯(cuò)誤。
我們寄給你的那些真空吸塵器本來(lái)是要寄給歐洲國(guó)家的，但是當(dāng)老工人退休后，新工人就沒(méi)那么有經(jīng)驗(yàn)了。此外，3月和7月的商品價(jià)格和商品價(jià)格是如此的相似，所以工人弄錯(cuò)了。
非常抱歉，我們向你保證要更換一批貨。我們還將給予10%的折扣以補(bǔ)償。
我很抱歉給您造成的不便，我將盡力避免同樣的事故再次發(fā)生。
英文道歉信 篇7
因過(guò)失或疏忽做錯(cuò)了事，給別人帶來(lái)了麻煩或損失，發(fā)覺(jué)后要立即寫(xiě)信給對(duì)方賠禮道歉，
這是一種禮貌。道歉信要寫(xiě)得坦率，誠(chéng)懇。
1、因未能踐約赴宴致歉unable to keep ones promise dear miss nancy,
much to my regret i was unable to keep my promise to attend your birthday party
last saturday, owing to the fact that my little son was suddenly taken ill early that
day.
hoping to see you soon.truly yours,
tom
親愛(ài)的南希小姐：
小兒上周六突然生病，因此未能應(yīng)約赴生日宴，殊覺(jué)抱歉，希原諒，再見(jiàn)。
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