有關(guān)英文道歉信模板集錦5篇
在平凡的生活中，我們都可能會(huì)用到道歉信，道歉信都有實(shí)事求是，簡(jiǎn)明扼要的特點(diǎn)。你知道道歉信怎樣才能寫的好嗎？下面是小編為大家收集的英文道歉信5篇，希望能夠幫助到大家。
英文道歉信 篇1
Dear ,
Good day my friend!
First,I should apologize for the inconvenience we caused for you,because of the quality of our products.There is no any excuses.but I think you should know what exactly happened.
You have witnessed the superb quality of our goods ,when we made conclusion on the previous orders.but recently because the negligence of our supplier ,they use unskilled worker to make
production.It also annoyed me when I was told this matter from our supplier when I made investigation regarding this matter.Now the only thing we can do is to make up the lost of this time,the
supplier have promised us things like this will never happen again ,or eals we can terminate our cooperative relationship right away.
I woulld like to extend my sincere apologise for the inconvinence we caused for you.
Best Regards!
英文道歉信 篇2
Dear ______,
Much to my regret / I am terribly sorry that I am unable to ______ . It is mainly because at that time I will be full occupied by which is quite out of my expectation, and that conflicts with your . Therefore I am forced to adjust my schedule and cannot make my presence on your . I sincerely hope that you will enjoy a good time. By the way, can we have dinner together some time next week? I hope to see you soon. I am really sorry again and I trust that you will understand.
Yours sincerely,
xx
英文道歉信 篇3
游客朋友們：
首先我們真心感謝桅子花開、海星以及馬來(lái)吸呀等幾位網(wǎng)友給我們所提的意見，今年在政府論壇上有兩封公開批評(píng)我們的帖子，說(shuō)實(shí)在的，剛剛看到的時(shí)候，心里確實(shí)是堵得慌的，不高興的，總覺得目前國(guó)內(nèi)旅游市場(chǎng)大環(huán)境就是這個(gè)樣子，大社不強(qiáng)，小社散差，從業(yè)人員服務(wù)意識(shí)、技能普遍不強(qiáng)等等，剛開始，我們確實(shí)給自己找了一些自我安慰的借口。
現(xiàn)在再認(rèn)真思考這個(gè)問題，我們覺得，做為從業(yè)人員有責(zé)任、有義務(wù)，也必須為游客提供更為輕松、快樂的旅游時(shí)光。坦誠(chéng)的說(shuō)，今年7、8兩個(gè)暑期月份下來(lái)，在我們質(zhì)檢回訪過程中，所發(fā)現(xiàn)存在質(zhì)量問題的，游客投訴到公司的也絕不僅此兩例。
我們總結(jié)分析下來(lái)，存在質(zhì)量問題的主要是散客出游群體，暑期質(zhì)量問題一般容易出現(xiàn)在車輛空調(diào)不好，某些導(dǎo)游態(tài)度存在問題，以及住房條件較差等方面。目前旅行社的`存在方式大體上分為三類，一類是組團(tuán)旅行社，我們**就是這樣類型的旅行社，面向終端客戶收取客源;一類是地接旅行社，主要接待外地游客來(lái)本地旅游;第三類是同行批發(fā)旅行社，如揚(yáng)州蘇之旅旅行社，儀征旅行社同行受制于客源量問題，收到游客報(bào)名后，無(wú)法獨(dú)立發(fā)團(tuán)，只能交給這樣的批發(fā)旅行社統(tǒng)一發(fā)團(tuán)。這種現(xiàn)狀就導(dǎo)至了組團(tuán)旅行社對(duì)散客質(zhì)量的掌控從很大程度上受制于同行批發(fā)旅行社，從某種程度上來(lái)說(shuō)，儀征散客出游，選擇哪家旅行社報(bào)名的差別是不大的，唯一的區(qū)別所在是旅行社經(jīng)營(yíng)者的思路，以及遇質(zhì)量投訴后，規(guī)模大一些的旅行社對(duì)批發(fā)旅行社的牽制能力會(huì)更強(qiáng)一些，僅此兩點(diǎn)而已。
關(guān)乎旅游質(zhì)量還有一個(gè)很重要的點(diǎn)，就是導(dǎo)游，景點(diǎn)美不美，全靠導(dǎo)游一張嘴。好的導(dǎo)游除了在講解上會(huì)更為精彩外，對(duì)于游客心理的把握能力通常也會(huì)很強(qiáng)，會(huì)有較強(qiáng)的協(xié)調(diào)溝通能力，而目前導(dǎo)游的生存狀態(tài)基本上都是以兼職為主，這種生存狀態(tài)，也從很大程度上導(dǎo)致了其責(zé)任心的下降，因其兼職故而也缺少有效的服務(wù)技能培訓(xùn)。旅行社不是不想有自己的全職導(dǎo)游，而是因?yàn)槁糜螛I(yè)的季節(jié)性特別強(qiáng)，旺季再多導(dǎo)游也不夠用，進(jìn)入12月份以后的3個(gè)月淡季對(duì)于小旅行社而言，可能1個(gè)導(dǎo)游都嫌多，這個(gè)微利行業(yè)人力成本應(yīng)該是最大的成本了，所以這種季節(jié)性的特點(diǎn)也導(dǎo)致旅行社不敢、不能用過多的全職導(dǎo)游。我們公司目前全職導(dǎo)游有16名，在揚(yáng)州地區(qū)算得上是規(guī)模龐大的一支導(dǎo)游隊(duì)伍了，但也只能應(yīng)對(duì)平常季節(jié)的客流量，遇上旺季，也只能望洋興嘆，比如貼子中所提到的西安團(tuán)隊(duì)，就是一個(gè)主要由兼職導(dǎo)游帶隊(duì)的團(tuán)隊(duì)。
從我們自身的角度來(lái)講，我們必須認(rèn)真反思這個(gè)行業(yè)，認(rèn)真反思自已，如果不能真正將客戶贏這個(gè)第一戒寫到我們每個(gè)員工心里去，**旅行社終將被市場(chǎng)淘汰。從上周起，我們已經(jīng)開始在竭盡全力探討游客旅游體驗(yàn)的問題，我們希望盡快將我們的服務(wù)意識(shí)、服務(wù)技能，迅速?gòu)膶?duì)人的服務(wù)，提升至對(duì)客戶的服務(wù)。我們將盡已所能去改造現(xiàn)有的工作流程，我們相信，從我們做起，終將能夠逐步改變旅游業(yè)的現(xiàn)狀，終將實(shí)現(xiàn)給游客創(chuàng)造輕松快樂時(shí)光這個(gè)最終目標(biāo)。當(dāng)然，接下來(lái)可能還會(huì)有質(zhì)量問題出現(xiàn)，還會(huì)有游客投訴，但我們會(huì)以最好的狀態(tài)，迅速處理這類的質(zhì)量問題，給游客一個(gè)盡可能滿意的答復(fù)。
英文道歉信 篇4
道歉信是指因過失或疏忽做錯(cuò)了事，給別人帶來(lái)了麻煩或損失，發(fā)覺后要立即寫信給對(duì)方賠禮道歉時(shí)寫的信件。道歉是一種禮貌，道歉信要寫得坦率，誠(chéng)懇。
道歉信通常包括三部分內(nèi)容：1、表示歉意，道歉的原由;2、出現(xiàn)差錯(cuò)的原因，提出彌補(bǔ)措施;3、請(qǐng)求原諒。語(yǔ)言要誠(chéng)摯，解釋的理由要真實(shí)。好的道歉信不僅會(huì)取得對(duì)方的諒解，還會(huì)增進(jìn)彼此的感情。
寫作"三步曲"：
表示歉意→說(shuō)明具體原因、提出補(bǔ)救辦法→再次致歉，希望得到理解。注意：
理由要盡量合理，違反生活常識(shí)將導(dǎo)致扣分;盡量提供一個(gè)合適的補(bǔ)救辦法，使行文更加順暢。
范文解析：
Directions: You were unable to attend Mr. Smith's examination on International Business English Writing because you got sick that morning. Write a letter to express the reasons for not being able to attend it and apologize.
Write the letter with no less than 100 words. Do not sign your own name at end of the letter. Use "Wang Hua" instead. Do not write the address.
Dear Mr. Smith,
I am indeed very sorry that I missed the examination on International Business English Writing you gave last Friday. I feel awful about it and want you to know what happened that day.I suddenly fell sick early that morning and my parents had to send me to the hospital. Please find enclosed a copy of the medical bill.
I sincerely ho
pe you can understand my situation and accept my apology. I would appreciate your allowing me to take a make-up examination. I will come to your office during your office hour on Monday to discuss this possibility with you. Once again, I apologize for any inconvenience caused.
Sincerely yours,
Wang Hua
英文道歉信 篇5
Dear Sir or Madam,
I’m writing this letter to apologize to you. I’m so sorry that we made a mistake about the shipment of vacuum cleaners.
Those vacuum cleaners we sent to you were meant to be sent to European countries, but as the old worker was retired, the new one wasn’t so experienced. Besides, the model number and the price of goods in March and July are so similar that the worker mistaken them.
I am awfully sorry for this and we promise you a replacement shipment. We will also give a 10% discount to compensate.
I do apologize for any inconvenience this may cause you and I will try my best to avoid the same accident happening again.
尊敬的先生或女士,
我寫這封信是為了向你道歉。很抱歉，我們犯了一個(gè)關(guān)于真空吸塵器的錯(cuò)誤。
我們寄給你的那些真空吸塵器本來(lái)是要寄給歐洲國(guó)家的，但是當(dāng)老工人退休后，新工人就沒那么有經(jīng)驗(yàn)了。此外，3月和7月的商品價(jià)格和商品價(jià)格是如此的相似，所以工人弄錯(cuò)了。
非常抱歉，我們向你保證要更換一批貨。我們還將給予10%的折扣以補(bǔ)償。
我很抱歉給您造成的不便，我將盡力避免同樣的事故再次發(fā)生。
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